Terms & Conditions

Order Policy
Orders are not binding upon 501st Creations until accepted. 501st Creations reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

Product Specification
501st Creations reserve the right to substitute components for suitable alternatives. Specifications are subject to change without prior notice. From time to time, key components may not be available, a suitable alternative will be sourced and supplied. E&OE.


Shipping Policy

Shipping Rate
We offer variable shipping rates which cover all your orders postage and packing costs. Please allow between 3 and 9 days for the delivery of your order - times vary due to UK or International shipping and the efficiency of your postal authority. Please wait until after the 7th working day to contact us if you have not yet recieved your order.

International Orders
Currently 501st Creations can only ship your order to addresses confirmed within your PayPal / Debit card / Credit card account. Please ensure your shipping address is confirmed or shipping may be delayed / cancelled. A refund will be made for unconfirmed addresses. Currently we only support destinations offered within the PayPal system. Destinations outside PayPal's geographic areas may be supported on a manual order basis. Please contact for more details.

Out of Stock Items
We apologise for the inconvenience this may cause. If your item is out of stock you have a choice for the item to come back into stock and be despatched with the rest of your order. Alternatively, you may wish for the rest of your items to be despatched and you will not be charged for the out of stock item – or a refund for the out of stock item will be offered with an appropriate delivery rate adjustment. From time to time, we may experience a shortage of key components.

Delivery
Upon receipt of payment, items will be shipped via Royal Mail to most locations. While 501st Creations will make every reasonable effort to ship your orders as soon as payment is received, 501st Creations is not responsible or liable for any delay in receiving or completing your order that is caused by an event beyond 501st Creations' reasonable control. A claim will be made for failed shipping that is covered by insurance and tracking. This is not guaranteed for all destinations.

We do not ship to P.O. Boxes. We ship via Royal Mail or other trusted Courier, therefore we need a physical address, and will require a signature on delivery where tracking is available.

Returns Policy
It is our intention to satisfy our customers. For this reason, we will gladly issue a full or partial refund to the original PayPal / Debit card / Credit card account for any merchandise that is unused, undamaged and returned within 7 days of the date of purchase. All items must be accompanied by a copy of the original receipt and in saleable condition. A refund adjustment may be made for items where components have been fitted, used or modified in any way.

501st Creations products are not offered on a trial basis. Please purchase wisely. All returns must arrive in the original packaging and all postage and packing charges for the return of goods are to be paid by the customer. This does not affect your statutory rights. To return any items, please first contact Customer Service at

Please allow one to three weeks from the day you return your package for your request to be processed.

Payment Policy
We accept payment from PayPal accounts and Credit / Debit cards supported by PayPal. We take online security very seriously. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure shopping facility provided on this website. 501st Creations currently do not have the ability to manually process payments from Credit / Debit cards.

Any activity deemed to be suspicious or fraudulent will be reported to PayPal for further investigation. We advise customers to complete purchases from an account registered to their name and address and not an account registered to a third party.

No credit or debit card details are stored once your order has been placed. We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.

Cancellation Policy
If for any reason you would like to cancel your order, please send an email to within 24 hours of placing your order.